Online store maintenance services

If you need technical support, periodic maintenance or changes for your OpenCart store, don’t hesitate to contact us.
Our team is ready to provide you with specialized technical support through the e-ticket application and provide you with the best solutions for your problems.
Whether you’re struggling with initial store setup or configuring various modules, we’re here to provide you with a quick fix for your requirements.

When do you need this service?

  • when you want to make changes to your online store but don’t have time to study manuals and tutorials
  • when you don’t want to beat your head with technical dilemmas
  • when you installed new modules or when you activated features and you can’t handle their setting
  • when you want to update the latest versions of the installed modules
  • when your site is down
  • when you want to develop new functionality

What this service offers:

  • configurations of Opencart modules
  • consultancy regarding the services and functionalities of the online store
  • solving functionality problems of all installed software where the source code is open
  • interventions on the source code and/or changes of the code
  • modifying the standard functionalities of the purchased software or developing new functionalities within the limits of the options included in the subscription
  • technical support provided by email within the limit of the number of hours of the allocated subscription
  • solving problems caused by incorrect installation of some modules

What this service does NOT offer:

  • evaluating or providing new hardware or software
  • solving problems caused by limitations imposed by the hosting service
  • any other service not related to software technical support

Subscription Maintenance / Technical Assistance

for online stores on the Opencart platform

BASIC

3 H / Month

  • Email support
  • Maxim 24h intervention
  • Bug fixing and support
  • Modules installation and configuration
  • -
  • Exceeded hours are paid extra
  • Subscription price per site
  •  
12 month contract Request info

STANDARD

5 H / Month

  • Email support
  • Maxim 12 h intervention
  • Bug fixing and support
  • Modules installation and configuration
  • Software development services
  • Exceeded hours are paid extra
  • Subscription price per site
  •  
12 month contract Request info

EXPERT

8 H / Month

  • Email support
  • Maxim 8 h intervention
  • Bug fixing and support
  • Modules installation and configuration
  • Software development services at the customer request
  • Exceeded hours are paid extra
  • Subscription price per site
12 month contract Request info

Subscriptions will be paid monthly at the beginning of each month.

Support is provided strictly by email, exceptions being the cases where the provider considers that a telephone discussion is needed beforehand.

The response time is between 1 and 24 working hours, but in certain situations it can be delayed up to 5 working days.
This service package is valid for one web domain only!

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Address: George Ranetti street, nr. 15, Bucharest Phone: (+40) 787 584 665
Email: support(O)awebdesign.ro

+4.0787.584.665